Terms of Service

1. Introduction

These Terms of Service govern access to and use of services operated by Epopsio, including the public website, Epopsio Driver Mobile, and the Epopsio Telemetry & Tracking Platform. The software is developed by Businessizers New. By accessing or using an authorized service, users agree to follow these Terms and any governing agreement applicable to their organization.

2. Enterprise Service

Epopsio is an enterprise logistics, telemetry, fleet, delivery, and cold-chain operations platform. It supports approved business workflows, operational visibility, assigned-work execution, device and sensor monitoring, reporting, and related communications.

3. Authorized Users

Access to non-public Epopsio services is limited to authorized users acting for an approved client organization, employer, administrator, dispatcher, driver, or other approved business role. Users may access only the organizations, functions, and information authorized for their assigned role.

4. Accounts and Security

Users must protect their credentials, must not share accounts improperly, and must notify their organization or Epopsio promptly if they suspect unauthorized access. Accounts may be assigned, managed, suspended, or deactivated by the authorized client organization or platform administrator.

5. Permitted Use

Epopsio may be used only for approved operational purposes. These purposes may include shipment execution, Manifest operations, Approved Route execution, Confirm Delivery, OTP Verification, Returns and exceptions, fleet monitoring, Sensor and Cold Chain operations, reporting, and notifications.

All use must remain within the user's assigned role, approved workflows, and the instructions of the authorized organization.

6. Prohibited Use

Users must not:

• Access accounts, organizations, functions, or data without authorization.
• Circumvent RBAC, authentication, authorization, validation, or other security controls.
• Use another user's credentials.
• Tamper with Approved Routes, Manifests, telemetry, Sensors, or operational records.
• Upload unlawful, harmful, or malicious content.
• Attempt to disrupt, overload, damage, or interfere with the service.
• Reverse engineer the service except where applicable law expressly permits it.
• Misuse location, delivery, client, employee, or operational data.
• Use the service for illegal purposes.

7. Driver Mobile Responsibilities

Driver Mobile executes assigned work only. Drivers must follow approved workflows and Approved Routes and must not change route authority, Stop order, shipment priority, or Manifest authority.

OTP Verification, Confirm Delivery, Return, Lost, Stolen, and Damaged Package actions must be user initiated and accurately reflect the operational event. Device permissions and capabilities must be used only for approved operational functions.

8. Client Organization Responsibilities

Client organizations are responsible for user account assignment, role and permission configuration, the accuracy of operational data, Driver and employee authorization, compliance with their legal and employment obligations, and appropriate use of uploaded data and reports.

9. Location and Device Use

Active Trip workflows may use location, foreground services, camera access, selected photos, notifications, and other Device capabilities required for approved operational functions. Users must grant and use these capabilities only when authorized and needed for assigned work.

For details about information handling, see the Privacy Policy.

10. Data and Content

Client organizations remain responsible for data they provide. Epopsio may process operational data as needed to provide, protect, support, and improve the authorized service.

Users must have authority to upload evidence, files, images, or records. Users must not upload unlawful material or third-party confidential material without authorization.

11. Service Availability

Reasonable efforts are made to maintain service availability. Temporary interruptions may occur because of maintenance, upgrades, infrastructure, network conditions, security events, or third-party service issues. Epopsio does not promise uninterrupted or error-free service.

12. Third-Party Services

Epopsio may use mapping, navigation, hosting, messaging, email, SMS, notification, and infrastructure services to provide platform functions. Availability and operation of those services may be subject to their own terms and controls.

13. Updates and Changes

Features, workflows, and these Terms may be updated. Material changes to these Terms will be reflected by updating the Last Updated date. Continued authorized use after an update may constitute acceptance where legally permitted.

14. Suspension and Termination

Access may be suspended or terminated because of a security risk, unauthorized use, breach of these Terms, a client organization request, the end of a business relationship, or a legal or regulatory requirement.

15. Disclaimers

Operational decisions remain the responsibility of authorized organizations and users. Epopsio does not replace professional legal, safety, compliance, transport, or emergency services.

Platform information depends on Device, network, Sensor, third-party, and user-provided inputs. Authorized organizations and users should apply appropriate operational judgment and verify information when necessary.

16. Limitation of Liability

To the extent permitted by applicable law and any governing commercial agreement, liability relating to the service is limited. Nothing in these Terms excludes or limits liability where applicable law does not permit that exclusion or limitation.

17. Indemnity

Subject to applicable law and governing commercial agreements, organizations and users may be responsible for claims, losses, or costs arising from their misuse of the service, unlawful content, or breach of these Terms.

18. Governing Agreements

Enterprise customers may also be subject to a subscription agreement, service agreement, order form, data processing agreement, or support agreement. If these Terms conflict with a signed commercial agreement, the signed commercial agreement governs to the extent stated in that agreement.

19. Privacy

The Privacy Policy explains how Epopsio handles information. These Terms supplement and do not replace the Privacy Policy.

20. Contact